Shipping policy

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Orders placed after business hours will be processed on the next working day.

Shipping Coverage

We deliver across all Emirates in the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Delivery Time

Standard Delivery: 2–5 business days
Express Delivery (if available): 1–3 business days

Delivery timelines may vary depending on your location and courier service.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment.

Delivery Attempts

Our courier partners will attempt delivery 2–3 times. If the delivery is unsuccessful, the order may be returned to us. Additional charges may apply for re-delivery.

Delays

Delivery delays may occur due to public holidays, weather conditions, remote locations, or courier issues. We appreciate your understanding in such cases.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work quickly to resolve the issue.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for delays or losses due to incorrect addresses.

Contact Us

For any shipping-related questions, please contact us at:

Email: fitdtrading@gmail.com